Bronxville Union Free School District

Student Help Desk Students Present Innovative Idea to Technology Leaders

Bronxville High School students, who are experts in the technology field and members of the district’s Student Help Desk, presented their innovative work at the Lower Hudson Regional Information Center Technology Expo on April 8 in Briarcliff Manor in front of area technology experts and educational leaders.

The students, juniors William Cioffi, Remi Laurence, Caroline Paulson, Charles Vorbach and sophomore Kenneth Taylor, discussed the program’s benefits and how they’ve been able to integrate the independent study into their high school schedules. They answered questions and demonstrated some of the recent work they’ve been involved in that includes troubleshooting, website development, computer science and programming, cybersecurity, film production and theater technology.  

“They are the first students in our area to use the online Help Desk system called ‘ServiceNow’ that other technicians use,” Director of Technology Jennifer Forsberg said. “They work throughout the school building and present themselves in the classrooms to help teachers with technology solutions. They have also formed afterschool sessions to work with peers.”

Forsberg said the idea behind the Student Help Desk program was to engage students in different aspects of technology and encourage them to be leaders and innovators in their school and greater community, which are skills closely aligned with the dispositions of the Bronxville Promise.

“We are growing the program to help them share their knowledge,” said Forsberg, who submitted a proposal to have her students present at the LHRIC Technology Expo. “I hope it's a model for other districts. In addition, I think that presentation skills for all students are important. One of the goals of the conference was to learn from other districts in the area and get new ideas on the innovative ways they are using technology.”

Forsberg said the presentation was well received by area school district representatives and she believes they learned that students can take the lead in technology problem-solving.  

Cioffi said he’s been able to help others while learning more about technology and its various components through the Student Help Desk program. He said he enjoys solving problems and collaborating with others on team projects.

“It’s one thing to read the troubleshooting section, and it’s another thing to experience it yourself,” he said. “In the real world, you need to learn how to solve problems and apply them yourself. In this case, you’re the ‘human’ instructional manual and you’re helping other people. No two problems are the same and the enjoyment I get out of this program is finding elegant solutions to a problem.”

Members of the Student Help Desk are juniors William Cioffi, David DiMolfetta, Remi Laurence, Caroline Paulson, Charles Vorbach and sophomore Kenneth Taylor.

For more information on the Student Help Desk, please visit the district’s website at or click below.

To watch a student-produced video on the program, please click below.