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Bronxville Union Free School District

Teen Technicians Support Bronxville School Through Student Help Desk

Teen technicians at Bronxville High School are part of an innovative full-year program and curriculum work that has emboldened them to pursue their interests in technology and apply their knowledge in real-life situations. As members of the Student Help Desk, they’re equipped to support the entire district and assist their peers and teachers in resolving a wide range of technology issues.

The Student Help Desk program is offered as a course to 11 students this year after its introduction last fall to a handful of students who were the first ones to use the online Help Desk system called ServiceNow, which is used by professionally trained technicians. Through the program, the students are able to investigate a new educational topic each week, explore new interests and participate in troubleshooting throughout the district. In addition, students who participated in the program last year but were unable to fit the course into their schedules are still able to participate by attending meetings and assisting with projects.

“I’ve always had a fascination with hackers and how they could essentially do whatever they wanted on the internet if they were good enough,” said sophomore Nicole Semenyuk, who enrolled in the program this year after studying coding and computer science her freshman year. So far, she’s been able to apply her coding knowledge to a series of online screencasts, which are instructional “how-to” videos designed to help people understand how technology works.

Senior Liam Siegal, who enrolled in the course after studying coding and theater technology his junior year with instructional technology specialist Brad Ashley, said he joined the Student Help Desk because of his strong desire to help people while also enriching his technology skills and knowledge.

“The Student Help Desk has taught me how to solve problems,” said Siegal, who answers assigned tickets such as connecting a TV monitor to the network, establishing a Wi-Fi connection, rebooting computers for students and more. “Often, the problems we have are a simple fix that we would never have thought of. So, you just have to be open-minded and creative with how you find a solution to your problem.”

As part of the program, students are able to explore a wide range of interests that include troubleshooting, website development, computer science and programming, cybersecurity, film production and theater technology. Siegal, who remains involved in theater technology, said he has become proficient in operating the state-of-the-art lighting and sound booth in the district’s auditorium.

“The coolest part was seeing how a small command can manipulate how the stage looks,” he said. “Lights and music can create a certain sense and vibe for people without anything else, which is the amazing part of how one basic [computer command] can make such a big impact.”

Bronxville School Director of Technology Jennifer Forsberg said the program is designed to engage students in different aspects of technology and encourage them to be leaders and innovators in their school and greater community, which are skills closely aligned with the dispositions of the Bronxville Promise. They’re also able to enhance their leadership skills and think critically when walking into a classroom to solve a problem.

Forsberg said that the student-technicians, who don’t have access to proprietary information like passwords, maintain a blog on a number of computer science topics and recently launched a Twitter account.

For more information on the Student Help Desk, please visit www.bxvshd.wordpress.com and follow the student-technicians on Twitter at www.twitter.com/bxvhelpdesk.

  • Bronxville Union Free School District - Image
  • Bronxville Union Free School District - Image
  • Bronxville Union Free School District - Image
  • Bronxville Union Free School District - Image